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retial FAQ
You may contact us via email at foxretail@foxoutdoor.com or via our toll-free phone number: 800-523-4332 from 8:00 am to 5:30pm (CST), Monday - Friday.
Yes. We take the utmost care with the information you provide us with when placing an order. Our server encrypts the transmission of all credit cards and personal information using SSL (secure sockets layer) protocol.
Yes. Please call our toll-free phone number at 800.523.433 and we will assist you with placing an order.
No. There is no minimum order. However, it is best to order as much as you can to take advantage of our low to free* shipping rates. *Free
shipping only applies during special promotional periods or with specific promo codes.
Major credit cards: Visa, Master Card, American Express, Discover, JCB, Diners Club and Apple Pay.
Payment is taken during the checkout process when you submit your credit card information. An order number will appear on the confirmation email indicating your payment has been successfully processed. The payment method used during checkout will appear at the bottom of the confirmation email.
You will receive a confirmation email that contains the order # and details of your purchase. If you do you not see this email in your inbox after placing the order, please check your spam folder. If the email still cannot be found, please call our customer service team at 800.523.4332.
You can contact our Customer Service Team via email at foxretail@foxoutdoor.com or via phone at 800.523.4332. Once an order is
shipped, you will have to place a new order. Therefore, contact us as soon as
possible if you need to make any changes.
All orders will be processed between 1-3 business days, Monday- Friday. Orders that are placed on holidays or weekends will be processed on the next available business day. In most cases, your order will be shipped in 1-2 business days.
All orders to the 48 contiguous states will be shipped via USPS using standard flat-rate shipping unless otherwise noted or requested (at an additional charge).
Yes, items shipped to P.O. boxes, APO/FPO’S will be via USPS.
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