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KEEP WARM THIS WINTER

warmth without the bulk

Shop our 11 different styles of wool blankets as well as the polarshield emergency blanket.

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KEEP WARM THIS WINTER

Rugged, durable, warm jackets

See what style fits your needs

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      • Tactical Backpacks
      • Cargo Backpacks
      • Dry Packs
      • Military Backpacks
      • Commuter Backpacks
      • Tactical Bags
      • Duffel Bags
      • Cargo Bags
      • Dry Bags
      • Military Bags
      • Tactical Pouches
      • Ammo Pouches
      • Drop Leg Systems
      • Pro Series Pouches
      • Military Pouches
      • Med Kits

    CCW ROGUE DAYPACK

    Shop the new Conceal & Carry Tactical Pack
      • Tactical Vests
      • Weapon Transport
      • Tactical Gloves
      • Notebooks & Organizers
      • Tactical Belts
      • Gas Masks
      • Surplus Essentials
      • Helmets
      • A.L.I.C.E. Gear
      • Military Belts
      • Batons
      • Personal Protection
      • Handcuffs
      • Duty Belts
      • Professional Series
      • Camping & Survival
      • Blankets
      • Ponchos
      • Hydration

    SHOP NEW GEAR

      • Men's T-Shirts
      • Long Sleeve T-Shirts
      • Tank Tops
      • Jackets
      • Concealed Carry Vests
      • Footwear
      • Sweatshirts
      • Cold Weather Gloves
      • BDUs
      • Sweatpants
      • Running Shorts
      • Belts & Suspenders
      • Cold Weather Headwear
      • Headwear
    • PATCHES
    • LIGHTERS
    • NOVELTIES
  • Shop The Thin Line Collection

    THIN LINE COLLECTION

    Shop Professional Series Gear

    PROFESSIONAL SERIES

    Shop NTOA Approved Gear

    NTOA APPROVED

    Shop Concealed Carry Gear

    CONCEALED CARRY

    Shop Surplus Gear

    SURPLUS

  • BECOME A FOX DEALER
      • All Current Sale Items
      • New Gear
      • LED Anglehead Flashlight Sale
      • Enforcement Specials
      • Fox ST Magazine Specials
      • Quick Order Form
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      • Download Price Guide / Product Data Sheet
      • Download Price Guide / Product Data Sheet
      • Download Price Guide / Product Data Sheet
      • Request 2023 Catalog
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      • Request Inventory Reports
      • Request Images & Artwork
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      • Join Email Marketing
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    2023 Digital Catalog

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  2. Returns, Refunds, and Exchanges

Returns, Refunds, and Exchanges

PRODUCT WARRANTY:

Fox Outdoor Products® guarantees most* (See Exclusions below) of its products for a period of 1 year from the original purchase date. At our discretion, we will repair or replace any item deemed to be defective. The warranty does not cover: damage caused by normal wear & tear; improper usage; damage by weather or natural climate conditions; and, the natural breakdown of the material or color.  Credits or refunds will only be made within the 30 day period from the original date of purchase.

The repairs or replacement of any product is at the sole discretion of Fox Outdoor Products® and will not be accepted without authorization. Any and all claims require proper documentation, i.e. original dated receipt. If the item is defective, please email images of the defect and the inside Fox sewn-in label for our review. Please email: Ted@foxoutdoor.com.

*EXCLUSIONS TO WARRANTY PERIOD:
  • Clothing & footwear is guaranteed for a period of 3 months from the date of purchase
  • Some products sold by Fox Outdoor Products® have a manufacturer’s warranty, i.e. Zippo & ZAN headwear. If these items are covered by a manufacturer’s warranty, contact the manufacturer directly. If you require assistance, please contact our customer service team at 800.523.4332 and we will field any questions you may have.
  • ALL SALES ARE FINAL for clearance, discontinued, and surplus items are sold “as is” and cannot be returned.

PROCEDURES FOR RETURNS AND REPLACEMENTS:

1. RETURNS

All returns require an RMA (Return Merchandise Authorization) #. Returns or exchanges must be made within 30 days from the date of purchase (unless item is defective).

  • If the product was purchased in error, i.e. wrong size, you are required to send back the item(s) to our return center. If needed, we can email a return shipping label to you and the shipping charges will be deducted from your credit. If your credit is less than the shipping charges, your original pay method will be charged for the difference.
  • If the product is defective, we will email a return shipping label and include the return shipping charges.
  • For fast processing, ship all returns to the address below and mark your RMA # in a visible spot on the outside of the carton
    • Fox Outdoor Products

    • ATTN: Returns Department (KATHY)

    • 2040 N. 15th Ave.

    • Melrose Park, IL 60160
2. REPLACEMENTS

An RMA (Return Merchandise Authorization) # is required for all returns. To ensure fast processing, please ship directly to the address listed above under RETURNS.

3. REPAIRS

Once the defect is determined, we will either send out the required components to repair the portion of the product that is defective, or have the item shipped back to us for repair. Repairs can take up to 3 weeks and another 5-10 business days to be shipped back to you.

4.REFUNDS

A credit will be issued to your credit card for the value of the item and any taxes that were charged once the item is received back at the Fox Outdoor Products® warehouse. Original shipping charges are non-refundable unless the return is related to an error on our end. The refund will be issued within four weeks of handing over the package to the return shipper. The processing time is based on the transit time from the shipper to Fox Outdoor Products®, the time it takes us to process the return, and the time it takes your bank to process our credit request (approximately 5-10 business days).

CLAIMS:

In the event that merchandise is lost or damaged in transit, it is the customer’s responsibility to notify the carrier at the time of delivery. We are not responsible for damage, pilferage, or a loss that occurs in transit. Please call or email us and we will assist with shipping claims and provide any needed documentation.

We truly appreciate your business and will make every effort to resolve issues that are brought to our attention in a timely, efficient manner. With your cooperation, we know that any issues will be resolved promptly. If you have any questions regarding these policies policy, please contact Kathy@foxoutdoor.com and she can better assist you, or contact our Customer Service Team at 800.523.4332.


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